Refund policy

Returns, Refunds and Exchanges

We want you to be happy with your purchase. If you need to return an item, please contact us at [email address or phone number] within [number] days of receiving it. Include your order number and the reason for the return.

Change-of-mind returns

You may request a return for an unused item in its original packaging and resaleable condition. Please include proof of purchase. [State whether return shipping costs are paid by the customer or your store.]

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty, or is different from what you ordered, contact us as soon as possible at [email address or phone number]. Include your order number and photos where relevant. We’ll work with you to arrange a repair, replacement, or refund, as applicable.

Refunds

Once we receive and inspect the returned item, we’ll let you know whether your refund is approved. Approved refunds will be sent to your original payment method within [number] business days. Your bank or payment provider may take additional time to show the refund.

Items that can’t be returned

For hygiene, safety, or product-specific reasons, some items may not be eligible for change-of-mind returns. This does not affect any rights you may have under applicable consumer law.