Shipping policy

Processing time

Orders are usually processed within [number] business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery times

Estimated delivery takes [number–number] business days after dispatch, depending on your location. These are estimates and may be affected by courier delays, weather, public holidays, or other circumstances outside our control.

Delivery fees

Shipping fees are calculated at checkout based on [destination, order size, weight, or your shipping rate]. Any free-shipping offer and its conditions will be displayed on our website.

Tracking

When tracking is available, we’ll send tracking details to the email address or phone number provided with your order.

Delivery address

Please check that your delivery details are correct before placing your order. If you need to change your address, contact us as soon as possible at [email address or phone number]. We may not be able to change it once the order has been dispatched.

Missed or delayed deliveries

If you’re not available when delivery is attempted, the courier may contact you to arrange another attempt or collection. If your order hasn’t arrived within the estimated timeframe, contact us with your order number and we’ll help check its status.

Damaged or missing items

Please contact us at [email address or phone number] as soon as possible if your parcel arrives damaged or an item is missing. Include your order number and photos of any damage, if relevant.

Collection

If collection is available, you can collect from [collection address] after we notify you that your order is ready. Bring your order confirmation and identification.