Terms of service

Products and availability

We do our best to display products, descriptions, prices, and stock accurately. Product images are for illustration and may differ slightly from the item supplied. Products are subject to availability. If an item becomes unavailable after you order, we’ll contact you to discuss a replacement or refund.

Prices and payment

Prices are shown in [currency] and include [state whether applicable taxes are included]. Delivery charges, if any, will be shown before you complete your order. Payment must be completed using the payment methods offered at checkout.

Orders

After you place an order, we’ll send an order confirmation. This confirms we received your order; it does not guarantee stock or final acceptance. We may contact you if we need to verify details, correct an error, or discuss an unavailable product. If we can’t fulfil your order, we’ll cancel it and refund any payment made for it.

Delivery and collection

We deliver to [delivery areas] using [delivery method or provider]. Estimated delivery times are guides and may change due to circumstances outside our control. You are responsible for providing an accurate delivery address and contact details. Collection is available at [collection location, if applicable], by arrangement.

Returns, refunds and faulty products

Returns and refunds are handled under our [Returns and Refunds Policy](link to policy). Nothing in these terms limits any consumer rights that apply under the laws of [country or region].

Website use

You agree not to misuse our website, interfere with its operation, attempt unauthorised access, or use it for unlawful purposes. Website content may not be copied or used commercially without our permission, except where allowed by law.

Third-party services and links

Our website may use third-party services, including payment and delivery providers, or link to other websites. Those services and sites are governed by their own terms and policies.

Liability

To the extent permitted by applicable law, [Store name] is not responsible for losses caused by events outside our reasonable control or by misuse of products. These terms do not exclude liability that cannot legally be excluded.

Changes to these terms

We may update these terms from time to time. The current version will be posted on this page with its updated date. Changes apply from the date they are posted.

Governing law

These terms are governed by the laws of [country or region]. Any disputes will be handled by the courts with jurisdiction there, subject to applicable consumer law.